An extra £20,000 in booked jobs in the first few months for a UK pest control company
2Tap Bird & Pest Solutions is an owner led pest control business. When you are on a job you cannot answer the phone, and every missed call is a job going to a competitor. We built a system that answers, quotes, books and follows up on its own.
The challenge
Pest control calls are urgent. Someone with wasps in the loft or rats in the kitchen calls the first company on Google, and if nobody picks up they call the next one. The owner was out on jobs most of the day, so calls were going to voicemail and work was being lost.
On top of that, every visit needed a written service report, and asking customers for reviews only happened when there was time, which was rarely.
What we built
AI voice receptionist
Answers every call in a natural voice, understands the problem and gives an accurate price by pulling from 2Tap's live price list.
Instant booking and SMS confirmations
Jobs are booked during the call and the customer gets a text confirmation straight away, with no back and forth.
Digital service reports
After each visit a quick form is filled in on the phone. The system turns it into a professional branded PDF report with site photos and emails it to the customer automatically.
Automated Google review requests
As soon as a job is marked as paid, the customer is sent a review request, building 2Tap's reputation on autopilot.
The result
£20k+ extra booked jobs in the first few months. 24/7 calls answered, even mid job. And a team that spends its time on the work that matters, not the admin around it.
Want a system like this for your business?
Book a free call and we will walk you through how it would work for you.